Return and Refund Policy

Returns and Refunds

At COCOA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your items according to the conditions listed below.

🔄 Right of Withdrawal (14 days)

You have the right to withdraw from the purchase contract within 14 days from the date of receipt of the product, without having to provide any reason, as provided for by the Consumer Code (Legislative Decree 206/2005).

✅ Conditions for Returns

To be accepted, the return must meet the following conditions:

The product must be unused and in the same condition as it was received
It must have all original tags still attached
It must be returned in its original packaging
It must be accompanied by the purchase receipt or proof of purchase

📦 How to Make a Return

Contact us via email to request a return and receive instructions
Prepare the package with the product in the conditions indicated above
Ship the package to our address (which we will provide via email)
Keep the shipping receipt until the refund is complete

Note: Return shipping costs are the responsibility of the customer.

💰 Refund or Store Credit

Once the return is received and verified, you can choose between:

Full refund of the amount paid (excluding original shipping costs) using the same payment method used for the purchase
Store credit for the value of the order to be used for a future purchase on our shop

The refund or issuance of store credit will be processed within 7-14 business days from the receipt of the return.

🔁 Size or Color Exchanges

For size or color exchanges, we ask you to return the original product and proceed with a new order for the desired item. This allows us to better manage shipments and guarantee you faster service.